Support: questions worth asking the operator
casinopelican.info is not Pelican's customer support: we cannot see accounts, release withdrawals or change details. This page helps you prepare an effective request to the operator's support team and suggests questions worth asking, especially about games.
Channels and hours
Operators publish their contact channels on their sites, usually live chat and email, sometimes phone. Opening hours and languages are set by the operator; we do not assume them. Look for the contact page or the help centre in the site footer.
Useful questions about games
- Which RTP configuration is active for a particular title? The figure is in the game panel, but support can confirm it in writing.
- Is demo mode available, and for which games?
- Are feature buys allowed on my account?
- Which games count towards a bonus wagering requirement, and at what rate?
Written answers to these questions prevent surprises during a session on slots such as Soaked by Seamen or Zombie Blasters.
Useful questions about the cashier
- Which methods are available on my account, for deposits and for withdrawals?
- Is there a minimum withdrawal, and are there fees?
- Which documents are needed for verification, and when?
More on payments and withdrawals.
Writing a good request
| Element | Example |
|---|---|
| Subject | Pending withdrawal, request of a given date |
| Data | Request number, amount, method |
| Facts | What happened, in order |
| Question | Exactly what you are asking |
| Attachments | Screenshots of cashier and messages |
A short request with the key data at the top usually gets a faster and more precise answer.
Keep a record
Save every answer you receive, with date and time. If the conversation happens in live chat, request the transcript by email before closing the window. A written record is the basis of any later complaint and avoids having to explain the whole story again to a different agent.
When to write to us
Write to info@casinopelican.info about errors on our pages, outdated figures or broken links. We cannot act on accounts or payments. If support does not resolve your issue, see complaints.
Help beyond the account
If the reason for contacting support is that gambling is causing you problems, the most useful contact is your national gambling helpline, or free international support from Gambling Therapy (online chat and forums in many languages) and Gamblers Anonymous (meeting finder).